Technical Support Associate

Posted 2 weeks ago

Labeltronix/Rethink Labels is seeking a Technical Support Associate to assist the Service department and aid our valuable customers and customer service team.

Here’s what we provide our employees

  • Competitive hourly pay
  • Quarterly bonus
  • Short- and Long-Term Disability Insurance
  • 401K Plans
  • Medical, Dental, Vision and Life Insurance
  • Paid Vacations and Sick days
  • Promotions within

The Technical Support Associate investigates and resolves Customer software and hardware problems by performing the following duties

  • Answers, evaluates, and prioritizes incoming requests for technical support from Customers/Users experiencing problems with Printers, Hardware Accessories and Software; including communication issues printing locally or across networks, as well as other computer-related issues that affect the Printers and Labeling Software supported by Labeltronix.
  • Screen incoming support requests to collect information about problem and determine whether or not the issue needs to be escalated to a Sr. Technician, or if it can be addressed by themselves.
  • Must have the ability to apply logical and critical thinking and have the aptitude to troubleshoot, trace and isolate problems to and from their source.
  • Service and repair printers in our in-house Repair Depot.
  • Log and track calls using customer database (MS Business Central) and maintain history records and related problem documentation.
  • Assist with inbound calls for parts Quotes and Sales from both the customer and field technicians.

Ideal Candidate Qualifications:

  • Ability to maintain vendor relationships
  • Strong working knowledge of Microsoft-Word, Excel and Outlook
  • Must be detail oriented
  • Organizational and time management skills
  • Strong communication skills and support of internal customers
  • Understanding or experience in printing and/or Color management is a “plus”.

Work Remotely

  • No

Job Type: Full-time
Pay: $17.00 – $20.00 per hour

 

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